Testimonials for Basement Systems Vancouver

I am grateful that when wintry weather now comes to the Lower Mainland, I will not have to go downstairs and mop up excess snow and rain seeping into my basement.  i was very pleased with the professional work effort that Frank, James and Paul showed.  Thanks Again!

Overall I was very impressed with your people and your service.  I have been spreading your name to all of my friends and family should the need arise for them.

Hi Gloria, I wanted to take a minute to provide some feedback on the service at Basement Systems Vancouver that you can share with the owners and the rest of the team! The service has been OUTSTANDING!!!! TRULY OUTSTANDING!!!! I would definitely refer your company to friends and family! The outstanding service started from my first call into you to book someone right through to the last day of install! Gloria, you have exceptional phone communication skills and always made me feel like a valued customer. Lars’ on-site visit and then all our follow up emails (my husband was back east) and phone conversations were most helpful and he too made going through this process painless and provide exceptional customer service! Cerial (sp?) kept me informed all along the way too. Communications on next steps are so important and not only did your team do this they also emailed us an information package before Lars’ visit! Again, exceptional service. When it came to our installation, it too went smoothly. Aaron was our installer and when he arrived he asked about a pattern instead of just a straight laying. I wasn’t home so he took the time to put some tiles down for my son to take a picture to email me to make a decision. In the end we went with a pattern and the floor looks fantastic. Clearly Aaron knows what he is doing and when I did get a chance to meet him, he definitely demonstrated strong technical and customer service skills. Basement Systems has a great team! Being responsible for our service side of our business, I always look at other companies we can learn from and your company is definitely one of them. Thanks again for everything! Please feel free to post any of my comments on your website and use me if any of your customers want a reference!

At the thought of such an undertaking of the repair, my anxiety level was high due to the thought of "Major Surgery" to my home.  After completion of a job well done by your company, I am now back to normal.

Good work in the past and TRUST. You and your crew were very friendly, and, in all kinds of weather, kept our yard tidy when the work day was done.

Your company was very professional, accommodating and specialized.  Will continue to refer customers.  Very satisfied with all of the work completed.

Elevator Pit Waterproofing

Your work crew did a good job of minimizing tracked-in dirt etc.  They're a very conscientious group, and hardworking.  Treat them well, they are worth looking after!

removed & replaced damaged flashing

Dear Mr. Renneberg: I am writing this letter to thank you for the installation of a WaterGuard system & super sump & in particular for the service provided by Aaron Leveille & Joaquin Tamesis. Both of them were organized, effective & professional in every way & also the very best example of customer service. It so happens that I was in construction for more than 60 years so there may have been times when a trade found me demanding but because Aaron & Joaquin were knowledgeable & efficient & got it done, this was never necessary. Thank you for a good product & a great team!

We're happy to finally have a DRY basement.  Thanks very much for all of your hard work and knowledge!

I liked & trusted the person who came to assess the problem. He was thoughtful, professional & helpful. Thought the person who performed the work was thorough & excellent. I would definitely call again & refer people to you.